Shipping policy

We take great care in ensuring that your liquor bottle candles arrive safely and promptly. Please review our shipping policy below.

 

Processing & Shipping Times

    •    Order Processing: Orders are typically processed within 3-5 business days. Custom or made-to-order candles may require additional processing time.

    •    Shipping Time: Delivery times vary based on your location and chosen shipping method:

    •    Standard Shipping: 3-7 business days

    •    Expedited Shipping: 2-4 business days

    •    International Shipping: Varies by location (typically 7-21 business days)

    •    We do not process or ship orders on weekends or holidays.

 

Shipping Rates & Carriers

    •    Shipping costs are calculated at checkout based on the destination and selected shipping method.

    •    We partner with USPS, UPS, FedEx, and DHL to ensure safe and timely delivery.

 

Shipping Restrictions

    •    We currently ship within the U.S. and Canada

 

    •    We cannot ship to P.O. Boxes or APO/FPO addresses at this time.

 

Damages, Lost Packages & Order Issues

    •    We carefully package all orders, but if your candle arrives damaged, please contact us within 48 hours of delivery with photos of the damage.

    •    If your order is lost in transit, please allow 5 business days before reaching out, as delays may occur.

    •    We are not responsible for lost or stolen packages marked as “delivered.” However, we will assist in filing a claim with the carrier if needed.

 

International Shipping & Customs

    •    Customers are responsible for any customs fees, taxes, or duties that may apply to their order.

 

Order Tracking

    •    Once your order has shipped, you will receive an email with tracking information. Please allow 24-48 hours for tracking to update.

 

Contact Us

 

If you have any questions regarding your order or shipping, please reach out to us!